Refund policy

At Freshfold.vip, we believe that play, creativity, and imagination are essential parts of everyday life. We carefully provide toys and games designed to bring enjoyment, learning opportunities, and memorable experiences to families and individuals. Our goal is to make every purchase simple, safe, and satisfying.

This Return and Refund Policy explains the conditions and procedures for returning products, requesting refunds, and resolving order-related concerns for purchases made through:

Website: https://www.freshfold.vip/

By placing an order with Freshfold.vip, you acknowledge and agree to the terms described below.

1. Return Eligibility

We want customers to feel confident when shopping with us. Eligible products may be returned within 30 days after delivery if they meet the following requirements:

  • The item must be unused and in its original condition;
  • The product must include original packaging, tags, accessories, and included materials;
  • The product must not show signs of damage, modification, or improper use;
  • The customer must provide valid proof of purchase.

Because toys and games may involve safety, hygiene, and product integrity considerations, products that have been opened, assembled, used, or altered may not qualify for return.

2. Damaged, Defective, or Incorrect Products

We carefully inspect products before shipment to ensure quality. However, if your order arrives with:

  • Manufacturing defects;
  • Missing parts or accessories;
  • Damage caused during transportation;
  • Incorrect products received;

please contact our customer support team within 7 days after delivery.

To help us resolve the issue quickly, please provide:

  • Order number;
  • Customer name;
  • Description of the problem;
  • Photos or videos showing the issue when applicable.

After reviewing your request, we may provide a replacement, refund, or another appropriate solution.

3. Return Request Procedure

Before sending any item back, customers must contact Freshfold.vip customer service for return approval.

Please contact:

Email: [email protected]

Include the following information:

  • Full name;
  • Order number;
  • Product name;
  • Reason for return;
  • Supporting photographs if needed.

Approved returns should be shipped to:

THE INN BETWEEN
1216 E 1300 S
Salt Lake City, UT 84105
United States

Customers are responsible for ensuring returned items are securely packaged to prevent damage during transportation.

4. Refund Process

Once returned merchandise is received and inspected, we will notify customers regarding the approval status of their refund.

If approved:

  • Refunds will be issued to the original payment method;
  • Processing times may vary depending on banks or payment providers;
  • Customers should allow additional processing time after approval.

Original shipping charges are generally not refundable unless the return is caused by an error made by Freshfold.vip, such as sending an incorrect or defective item.

5. Items Not Eligible for Return

Returns may not be accepted for:

  • Used toys or games;
  • Products missing original packaging;
  • Items damaged through misuse;
  • Products returned outside the allowed return period;
  • Items altered or modified after delivery.

6. Order Cancellation

Customers may request cancellation shortly after placing an order. Because orders may enter fulfillment quickly, cancellation requests cannot always be guaranteed.

If an order has already been shipped, customers must follow the regular return procedure.

7. Exchanges

If you receive a defective or incorrect product, please contact our support team.

Exchange options depend on product availability and order circumstances.

8. Policy Updates

Freshfold.vip reserves the right to modify this Return and Refund Policy at any time. Any updates will be posted on this page with the revised effective date.